Shipping policy

Kohana Homes is devoted to delivering its products in prime condition to your doorstep.

Once you place an order we will send you a confirmation email and begin processing your order.

Once shipped, we will send you an email with the tracking details regarding your order. Orders are usually delivered within 3-7 business days. However, delivery time may vary according to locations in India and shipping delays due to circumstances outside of our control. It is crucial that you provide the correct address, PIN Code and shipping details to ensure a timely delivery. Orders are shipped on all days except Saturdays, Sundays, and Public Holidays, which are not set as working days for standard deliveries. To ensure the safety and health of your orders, we have partnered with reputed and trusted courier companies only. If an incorrect address prevents delivery, no refunds will be issued. Please see our Return & Refund Policy for more.

How long will it take to receive my order?

Order delivery times vary depending on your location. For North India, orders usually take 3-4 business days, and for South India, 6-7 business days. If you need your order urgently or require specific details, please feel free to contact us, and we'll do our best to assist you!

Where and how do we ship?

We currently ship pan India free of charge. Orders are dispatched within 48 hours of being placed from our warehouse in New Delhi, India.

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, lock-outs or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other Natural disaster.
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
5. Impossibility of the use of public or private telecommunications networks.
6. The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.